Daylight Saving Time (DST) Settings

Issue: How to set DST?

• DST Start Rule Format: For example, "DST starts on Apr.First.Tue.2" (Indicates 2 AM on the first Tuesday of April)
• DST End Rule Format: For example, "DST ends on Oct.Second.Tue.2" (Indicates 2 AM on the second Tuesday of October)
• Please note the capitalization of the first letter of the month

Issue: How to correctly set the Time Zone?

• If your time zone is -6 and needs to be set one hour ahead, your DST start time should be -5, and the end time should be -6
• Ensure you consider your region's specific DST rules when setting the time zone

Wi-Fi Connection Issues

Issue: How to set up Wi-Fi for multiple clocks?

• Please set up each clock individually and avoid having multiple clocks activate the Wi-Fi module simultaneously
• For example, when Clock A is powered on, Clock B should remain powered off
• Complete the Wi-Fi setup for one clock before proceeding to the next

Issue: About the Initial Password

• To protect user privacy, each clock is equipped with an initial password to access Wi-Fi: VFDadmin
• Even when accessing the configuration page, your Wi-Fi password will be displayed as asterisks (*)
• We understand that some users may find this process cumbersome, but it is necessary to prevent the leakage of user privacy
• You can change the initial password once you enter the configuration page

Product Maintenance

Issue: Regarding the Protective Film

• All acrylic panels from LGL Studio are covered with a transparent protective film
• Upon receiving the product, you can choose to fully remove or partially retain the protective film
• To achieve the best transparency, we recommend manually removing these films

Issue: Display not clear or flickering

• Adjust the brightness settings
• Ensure the clock is placed in a suitable temperature environment
• Check if the power supply is stable

Power Issues

Issue: My VFD clock won't turn on

• Confirm that the power cord is properly connected
• Check if the wall outlet has power
• Try using another power cord
• Ensure the power adapter outputs the correct voltage

Issue: Clock randomly turns off

• Check if the power connection is secure
• Confirm if an auto-shutdown function is set
• Check if the regional voltage is stable

Contact Us

If the above information does not resolve your issue, our professional technical support team is available to assist you:

Please have the following information ready when contacting us:

1. Product model
2. Purchase date
3. Detailed description of the issue
4. Solutions you have already tried

We commit to responding to your request within 24 hours.
Your feedback is extremely important to us as it helps us continuously improve our products and services.